Refund policy

Our guarantee
If you are not satisfied, contact us and we will do whatever we can to make you happy. The rest of this page explains how a return works in practice.

Returns
You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at hugh@spearheadspade.com. Please note that returns will need to be sent to the following address: Glorious Outdoors, LLC, 256 Fresh Ponds Rd, Monroe Township, NJ 08831, United States.

If your return is accepted, we will send you a return shipping label for orders within the United States, along with instructions on how and where to send your package. For orders shipped outside the United States, contact us and we will arrange the return with you. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return question at hugh@spearheadspade.com or (732) 297-9240.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Orders placed with a discount code
Orders placed with a discount code are returnable on the same terms as any other order.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at hugh@spearheadspade.com.